REFUND POLICY
Can we help you?
At Journal Kn.it, we want you to love your purchase. If you're not completely satisfied, please review our refund policy below. If you have any questions, feel free to reach out—we’re happy to help!
Returns & Refunds
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We accept returns within 14 days of delivery.
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Items must be unused, in original condition, and in the original packaging.
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Refunds are issued to the original payment method once we receive and inspect the returned item.
Non-Refundable items
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Digital downloads and printable products.
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Personalized or custom-made items.
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Used or damaged items not due to a manufacturing defect.
Return Process
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Contact us at info@journalknit.com with your order number and reason for return.
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We will provide return instructions, including the return address.
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Once we receive your item, we will process your refund within 7 business days.
Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
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Shipping costs for returns are the customer’s responsibility unless the item is defective or incorrect.
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If you have any questions, feel free to reach out—we’re happy to help!
Legal Disclaimer
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journal kn.it reserves the right to refuse returns that do not meet our policy requirements. We are not responsible for lost or delayed return shipments. This refund policy does not affect your statutory rights. By purchasing from our store, you agree to the terms outlined in this policy.